Job Opportunity with Washington State Dept. of Social and Health Services 

This recruitment is to fill one full-time, Patient Advocate (Community Resource Program Manager) Position.
This vacancy is located in Administration, from 8:00 a.m. to 4:30 p.m., Monday through Friday (Saturday and Sunday off).
Bring a consumer’s point of view to all areas of program development, policy formation, program evaluation, quality assurance, system designs, education of behavioral health service providers, and staff providing direct services. Services as a systems change agent. As a patient representative, the Resource Program Manger interacts with patients, their families and support systems, hospital staff, community providers and hospital administration to address concerns and complaints, and provide advocacy intervention when indicated.
Duties include, but are not limited to:
  • Participate as a member on selected executive hospital committees. Direct hospital Patient Rights activities. Design and provide educational presentations to various community constituencies. Provide training to hospital staff as indicated. Remain visible on the hospital units and be accessible to patients. Attend meetings between patient care units and patients/advocates as requested. Attend ward management and community meetings as indicated.
  • Work with Quality Management to investigate patient complaints. Attempt to resolve complaints at the lowest possible levels in the hospital hierarchy. Maintain statistical information regarding patient complaints and provide reports as requested.
  • Meet directly with the CEO (or designee) and provide feedback regarding patient activities and issues regarding patient care. Attend training as requested by the CEO.
  • Meet federal and other regulatory requirements for investigations and responding to patient complaints/rights violations and assess effectiveness of mitigation plans. Identify risks and recommend course of actions to mitigate. Negotiate controversial issues and resolve conflicts in a fashion that recognizes legitimate patient needs.
  • Meet with community and statewide representatives to provide a seamless response to consumer complaints and needs when/where they occur.

Required Education, Experience, Licensure, Skills and Abilities:

  • A Bachelor’s degree in social services, community development, communications, marketing, public or business administration or an allied field
  • Four years of experience in the management of an unpaid staff (volunteer) program, or development of community based resource programs, or direct service delivery including community resource problem-solving for clients for development of social service programs, to include two years of experience supervising paid or unpaid staff. 
  • A Master’s degree involving major study in one of the above fields may be substituted for one year of the required experience.
  • Additional qualifying experience may be substituted, year for year, for education.
NOTE: This position requires a Bachelor’s degree in social services, community development, communications, marketing, public or business administration or an allied field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA), or a foreign equivalent.
Desirable Skills and Abilities:

  • Consumer-lived experience receiving public or community-based mental health services
  • Basic computer skills
  • Certified Peer Specialist
  • Experience with inpatient psychiatric hospital setting as a consumer or staff member
  • Two years’ experience providing advocacy services for people receiving mental health treatment
  • Understanding of and ability to apply Centers for Medicare and Medicaid services (CMS) federal requirements and comply with the Joint Commission (TJC) accreditation standards
  • Ability to conduct research and analyze policies, laws, rules or regulations
  • Have a demonstrated excellence in management, policy development, facilitation, mediation, negotiation, conflict resolution, and community relations
  • Ability to advise and assist new and current hospital patients in understanding their rights and responsibilities with federal, department and ESH policies and procedures
  • Have knowledge of investigating, coordinating, mitigating, and/or resolving consumer/patients complaints/grievances
  • Promoting a Recovery Model
Special Requirements and/or Conditions of Employment:

  • Comply with ESH’s health screening requirements by undergoing an initial and annual health screening
  • Must be eligible to work in a facility receiving Medicare funds
  • Dress appropriately for the work to be performed
  • Must be able to travel to attend National and Statewide training as assigned
  • Must be able to have flexible scheduled to meet hospital needs for position
Under the DSHS Emergency Operations Plan, the incumbent may be required to perform the following during a recognized emergency: Report for duty on short notice for a specified timeframe, report for duty outside of normally scheduled work hours for workdays, report to a duty station that is different from the official duty station, perform work tasks outside the normal scope of duties reflected in this PDF. During a recognized emergency, the duties may be different from normal duties, and will be temporary in nature, lasting only as long as necessary to resume normal operations.
Supplemental Information:

SPECIAL NOTE: Attention to detail is important to the successful completion of your application for this position.
Carefully review your application before submitting.
You may NOT reapply to this position for 30 days.
Please note that initial screening will be solely based on the contents and completeness of your application in NeoGov. In order to be considered for this position you MUST apply online and complete the entire Application. A resume mailed, emailed, attached or embedded within the application will not substitute for the NeoGov application.
The information in your Application must support your selected answers in the application questions. Answers may be verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants.
Please provide at least three (3) employment references, to include current or last known supervisor. 
The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process of this job announcement in an alternative format may contact the recruiter at (509) 363-4722. Applicants who are deaf or hard of hearing may call through the Washington Relay Serviced by dialing 7-1-1 or 1 (800) 833-6388. 
If you have questions regarding the position, please call DeAnna Cunha at (509) 565-4373.
Should you have questions about completing the online application, BEFORE you submit your application, please contact Laurie Walker at (509) 565-4328 or



Job Opportunity with Maryland Disability Law Center


Job Opportunity with Laurie Mitchell Employment Center

Six Certified Peer Support Specialists Openings with the Fairfax-Falls Church Community Services Board, Fairfax County, Virginia

Under close clinical and administrative supervision, provides information, advocacy and peer support services for consumers of mental health services; performs a variety of limited paraprofessional duties in support of wellness and recovery by assisting individuals in articulating their goals for recovery, helping them monitor their progress, modeling effective coping techniques and self-help strategies based on the specialist's own recovery experience; and performs related work as required. 
Facilitates wellness and recovery groups (psycho-educational) and teaches recovery principles one on one; 
  • Assists individuals to fully participate in the communities where they live and work by orienting individuals to community resources, educating how to access, and advocating for increased opportunities for involvement; 
  • Facilitates communication and understanding between recipients and providers of services so that providers make better informed recommendations and recipients make better informed choices; 
  • Explains services and procedures to individuals being served, and anyone they want to be involved for their support, so they know what to expect; 
  • Assists recipients to articulate their needs and concerns to providers; 
  • Provides a welcoming and supportive atmosphere for individuals receiving services; 
  • Serves as advocate and liaison between individuals, families, staff, and physicians; 
  • Assists clinical staff with supporting those being served and reviewing their progress in life skills and activities of daily living, and immediately consults with clinicians when consumers are in psychiatric crisis or appear to be at risk. 


  • Ability to use one’s lived personal experience of mental illness and experience with accessing different levels of care; 
  • Ability to use one's lived experience to further healthy, positive interactions with consumers at differing levels of engagement; 
  • Knowledge of the principles, process and components of recovery; 
  • Knowledge of ethics and boundaries as they relate to the peer specialist practice; 
  • Knowledge of human services available from public, private and volunteer organizations; 
  • Ability to establish rapport and maintain effective relationships and boundaries with individuals receiving services, staff, and the general public;
  • Ability to retrieve, compose and save progress notes into the electronic health record; 
  • Ability to maintain confidentiality of clinical and medical records; 
  • Ability to communicate effectively both orally and in writing. 

Any combination of education, experience and training equivalent to: 
Graduation from high school or a G. E. D. issued by a state department of education; PLUS 
One year of experience in providing peer/recovery support services. 
  • Certificate of Completion of Wellness and Recovery Action Plan (WRAP Seminar I); 
  • Peer Specialist Certification within six months of appointment; 
  • Valid Motor Vehicle Driver’s license with fewer than six demerit points (or equivalent in another state) at time of appointment and maintained throughout employment with CSB, for positions in residential programs. 



Criminal background record check; 
TB and Hepatitis C screening upon hire and annually thereafter.
These positions are with Fairfax County, and contracted through the Laurie Mitchell Empowerment and Career Center for payroll management.  

Please forward your resume and cover letter and copy of your Peer Support Specialist Certification, or Wellness Recovery Action Plan Certification to the contacts below.  Please specify the position your are applying for in your cover letter.
Fax: (703) 461-8088
Laurie Mitchell Empowerment and Career Center
6295 Edsall Road
Alexandria, VA  22312
Attention:  CPS Positions
***December 2013 No applications accepted past December 23, 2013***

Position: Warm-Line Services – 2 Positions Open, (8 hrs/week each)
Description of Program Services:
Services include phone screening for people calling seeking behavioral health services.  Phone screening includes information gathering as well as a triage function.  Some callers may be asked to come in for a further face-to-face assessment and some callers may be referred to private providers.  People coming in for an assessment receive a comprehensive assessment to determine need for CSB service, level of care and preliminary diagnosis.  From assessment, a person may be transferred to a waiting list service in the correct level of care pending availability.  Some people may be referred to a private provider.
Jerman Town Road 
Gartlan Center
Position: Partial Day Hospitalization - 1 Position (8 hrs/week)
Description of Program Services:
Intensive, structured, multidisciplinary treatment, up to 20 hours per week, designed to meet acute care needs/crisis stabilization of individuals experiencing psychiatric or co-occurring symptoms of such severity that without an intensive intervention, hospitalization, homelessness, legal intervention or harm to self/others is expected.  Treatment can include group therapies, psycho-educational, family counseling, milieu/recreational therapy, individual assessment/treatment planning, individual counseling, case management, crisis intervention, coordination of care and medication monitoring.
Gartlan Center
Position: Residential Intensive Care Program - 1 Position (8 hrs/week)
Description of Program Services:
A community-based, highly intensive residential program that provides on-site monitoring of medication and psychiatric stability, either daily or 5 days/week.  Counseling, supportive and treatment services are provided daily in a therapeutic setting.  Level of care can range from multiple contacts several hours a day to drop-in contact once a day.  Services provided include health education, case management, targeted support services, psycho-educational training in independent living, social and interpersonal skills, crisis management, roommate mediation, and some transportation and recreational activities.
Position: New Horizons Treatment Center  1 Position (8 hours/week)
Description of Program Services:
Dual diagnosis programs are intensive treatment programs with staff onsite 24 hours per day providing intensive services to adults with co-occurring mental health and substance abuse disorders.  These programs assist with reducing or eliminating symptoms through intensive treatment and training.  This program serves individuals with a co-occurring disorder as well as those individuals that have a severe and persistent mental illness without a co-occurring disorder.  New Horizons operates onsite treatment services as well as focuses on skill building and transitioning individuals into community living.
New Horizons, Jeff Davis Highway, South County Area
Position: Gartlan Drop-in - 1 Position (4 hours/week)
Description of Program Services:
Gartlan Drop-In is part of the PATH program.  PATH is a grant program administered by SAMHSA which serves people with serious mental illness, including those with co-occurring  substance use disorders who are experiencing homelessness or at risk of being homeless.  The majority of individuals served by PATH are unsheltered or homeless.  The primary function of PATH staff members is to provide outreach and engagement service.
Gartlan Center
Position: Gartlan Adult Partial Hospitalization - 1 Position  (8 hours/week)
Description of Program Services:
Intensive, structured, multidisciplinary treatment, up to 20 hours per week, designed to meet acute care needs/crisis stabilization of individuals experiencing psychiatric or co-occurring symptoms of such severity that without an intensive intervention, hospitalization, homelessness, legal intervention or harm to self/others is expected.  Treatment can include group therapies, psycho-educational, family counseling, milieu/recreational therapy, individual assessment/treatment planning, individual counseling, case management, crisis intervention, coordination of care and medication monitoring.
Gartlan Center

Job Opportunity with Intentional Peer Support

Job Announcement Trainer & Operations Coordinator

Based upon the work of Shery Mead, Intentional Peer Support trains and consults with practitioners of peer support in mental health and other communitybased settings both nationally and internationally. We hold a strong commitment to building community supports that provide alternatives to traditional mental health services.

Currently, we are seeking a dynamic and experienced Trainer & Operations Coordinator who will work closely with our small crew. Primary responsibilities include managing and facilitating trainings across the country, executing administrative tasks, building organizational infrastructure, and promoting IPS to a broad range of stakeholders.

Excellent written, organizational and communication skills and a willingness to travel regularly are a must. The location for this position is negotiable.

If you are interested in applying, please send a resume and cover letter by December 20th to telling us of your passion for peer support, familiarity with Intentional Peer Support, experience teaching or training groups of people, and strengths in organizational management.

Intentional Peer Support

187 Jerusalem Road, Bristol, VT 05443

(802) 453-6786 / 


Job Opportunity with The National Consumer Voice for Quality Long-Term Care

Position: Executive Director, National Consumer Voice for Quality Long-Term Care
The Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. They are a primary source of information and tools for consumers, families, caregivers, advocates and ombudsmen to help ensure quality care for the individual.
The Consumer Voice's mission is to represent consumers at the national level for quality long-term care, services and supports.
Responsibilities of the Executive Director
The executive director is the chief executive of the organization and reports to and works in partnership with the governing board. The director is responsible for developing the organization's $1.2 million budget and management and direction of staff and consultants. Principal duties include: providing leadership to guide and advance the organization's role as a national leader in bringing the consumer voice to long-term care policy; assuring sound financial management and accountability; fund development (securing adequate funding to carry out the organization's mission); and leading and managing the programmatic and administrative activities of the organization efficiently and effectively to implement the mission of The National Consumer Voice.
  • Provide leadership to guide and maintain the organization's national role as a leader in bringing the consumer voice to long-term care policy
  • Fund Development
  • Assure sound financial management and accountability
  • Provide leadership and manage the administrative activities of the organization efficiently and effectively to implement the mission of the Consumer Voice